frequently asked questions
Collapsible content
STORE INFORMATION
Location: 8553 Main Street, Vancouver, BC
Email: gmpercussion@telus.net
Phone: 604-241-0774
Hours:
- Monday-Friday: 10:00am-4:30pm
- Saturday: by appointment only
*We are closed on all major Canadian holidays.
SHIPPING POLICY
Order total $199.99 or less: Shipping charge $15.00
Order total between $200.00 - $299.99: Shipping charge $20.00
Order total between $300.00 - $399.99: Shipping charge $25.00
Order total between $400.00 - $499.99: Shipping charge $30.00
Order total $500.00 and over: Shipping charge $35.00
- Orders are processed & shipped out in 1-2 business days.
- Shipping time (Canada & USA): 7-15 Business Days.
- We ship our orders via USPS, FedEx or Canada Post. Please feel free to contact us if you have any further questions or concerns.
ORDER TRACKING
You will receive a tracking number once your order is fulfilled, your tracking number will be emailed to you.
REFUNDS / WARRANTIES
Damaged or defective Items upon arrival come with a 30 day Warranty.
Please contact us for our customer service for return or replacement resolutions
PAYMENT METHODS
Visa | Mastercard | Paypal | Apple Pay
For other payment methods such as Interac E-Transfer, please contact us.
Questions?
About GMP
I began Groove Masters Percussion by selling and repairing djembes out of my garage. Now, GMP has expanded to include selling small percussion, metal drums, kalimbas, guiros, frame drums, mallets, and much more.
In addition to selling musical instruments, we also offer drumming workshops for festivals, schools, corporate events, and conferences.
Our mission is to offer everyone access to the most unique sounds and music from all over the world.
- Milton Randall, Founder