Frequently Asked Questions
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STORE HOURS
Monday-Friday | 10:00am-5:00pm
*We are closed on all major Canadian holidays.
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CONTACT INFORMATION
Location: 8553 Main Street, Vancouver, BC
Email: info@gmpercussion.com
Phone: 604-241-0774
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SHIPPING
Order total $199.99 or less: Shipping charge $15.00
Order total between $200.00 - $299.99: Shipping charge $20.00
Order total between $300.00 - $399.99: Shipping charge $25.00
Order total between $400.00 - $499.99: Shipping charge $30.00
Order total between $500.00 - 1999.99: Shipping charge $35.00
Order total $2000 and over: FREE SHIPPING
- Orders are processed & shipped out in 1-2 business days.
- Shipping time (Canada & USA): 7-15 Business Days.
- We ship our orders via USPS, FedEx or Canada Post. Please feel free to contact us if you have any further questions or concerns.
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ORDER TRACKING
You will receive a tracking number once your order is fulfilled, your tracking number will be emailed to you. If you have not received a tracking number, contact us through the CHAT BOX on the bottom right of the website.
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REFUNDS / WARRANTIES
Damaged or defective Items upon arrival come with a 30-day warranty.
Please contact us for our customer service for return or replacement resolutions.
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PAYMENT METHODS
Visa | Mastercard | Paypal | Apple Pay
For other payment methods such as Interac E-Transfer, please contact us.